Shipping Policy

Last Updated: [1st July, 2025]

Effective From: [1st July, 2025]

Shipping Information

We are committed to delivering your order safely and on time across India. Please review our shipping guidelines below for a seamless delivery experience.

Order Processing Time

All orders are processed within 1-2 business days (Monday-Saturday, excluding public holidays and Sundays). Orders placed after 5:00 PM IST or on Sundays/holidays will begin processing the next business day.

After processing, you will receive a confirmation SMS and email with your tracking details and estimated delivery date.

Shipping Methods & Delivery Times

Metro Cities (Mumbai, Delhi, Bangalore, Chennai, Kolkata, Hyderabad, Pune, Ahmedabad)

Standard Delivery: 2-3 business days
Express Delivery: 1-2 business days
Same Day Delivery: Available in select pin codes (order before 12:00 PM IST)

Tier 2 & 3 Cities

Standard Delivery: 3-5 business days
Express Delivery: 2-3 business days

Rest of India

Standard Delivery: 5-7 business days
Express Delivery: 3-5 business days

Remote Areas & North Eastern States

Standard Delivery: 7-10 business days
Additional charges may apply based on pin code

Shipping Charges

Free Shipping: On all prepaid orders above ₹499
Standard Shipping: ₹49 for orders below ₹499
Express Shipping: ₹99 (₹149 for remote areas)
COD Charges: Additional ₹50 for Cash on Delivery orders

Note: Shipping charges may vary for bulky items or during special promotions

Payment Methods

We accept:

Prepaid Orders: Credit/Debit Cards, Net Banking, UPI, Wallets (Paytm, PhonePe, Google Pay)
Cash on Delivery (COD): Available for orders up to ₹10,000 (subject to pin code availability)

Delivery Partners

We work with trusted courier partners including:

Delhivery
Blue Dart
Ecom Express
India Post (for remote areas)
Local courier services for same-day delivery

Pin Code Serviceability

Before placing an order, please check if we deliver to your pin code by entering it on our product page. Some pin codes may have:

Extended delivery times
COD restrictions
Additional shipping charges

Order Tracking

Track your order through:

SMS Updates: Automatic updates at each delivery milestone
WhatsApp: Send "TRACK [Order Number]" to our WhatsApp Business number
Website: Use your order ID and registered mobile number
Email: Click the tracking link in your shipping confirmation email

Delivery Guidelines

What to Expect

Our delivery partner will attempt delivery once
OTP verification required for high-value orders
Photo ID may be requested for certain items

Missed Delivery

If you miss the delivery:

Delivery will be reattempted the next business day
After 3 attempts, the order will be returned to us
You can also coordinate with the delivery partner for pickup from their facility

Open Box Delivery

For electronic items and high-value products:

You can request to open and check the package at delivery
Ensure all accessories and items match your order
Report any issues immediately to the delivery executive

Special Delivery Instructions

Office/Workplace Delivery: Specify complete address with company name and floor/department
Society/Apartment Delivery: Include flat number, building name, and landmark
Rural Addresses: Provide detailed landmarks and nearest identifiable location

Shipping Restrictions

We currently do not ship to:

International destinations
APO/FPO addresses
P.O. Box addresses

Certain items cannot be shipped to specific states due to local regulations. Any restrictions will be mentioned on the product page.

Damaged/Missing Items

In case of damaged or missing items:

Do not accept damaged packages
If damage is discovered after opening, report within 24 hours
Take clear photos/videos of the package and damaged items
Contact us immediately via:
- WhatsApp: +918826692050
- Email: himanshu.bhardwaj@qursors-and-acoustics.in