Privacy Policy

Last Updated: [1st July, 2025]

Effective From: [1st July, 2025]

Introduction

Welcome to Qursors and Acoustics. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.qursors-and-acoustics.in and use our services.

This policy complies with the Information Technology Act, 2000, Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable Indian laws.

Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide when you:

Register an account
Place an order
Subscribe to our newsletter
Contact customer support
Participate in surveys or contests

This includes:

Identity Information: Name, username, date of birth
Contact Information: Email address, phone number, delivery address, billing address
Financial Information: Payment card details, UPI ID, wallet information
Account Information: Username, password, order history
Government IDs: PAN, Aadhaar (only when legally required for specific services)

Information Automatically Collected

When you visit our website, we automatically collect:

Device Information: IP address, browser type, operating system, device ID
Usage Information: Pages viewed, time spent, click patterns, search queries
Location Information: Approximate location based on IP address
Cookies and Tracking: Information collected via cookies and similar technologies

Information from Third Parties

We may receive information from:

Payment processors and gateways
Delivery and logistics partners
Social media platforms (when you link accounts)
Analytics providers
Marketing partners

How We Use Your Information

We use your personal information for:

Order Processing and Delivery

Process and fulfill your orders
Send order confirmations and updates
Arrange shipping and delivery
Process payments and refunds
Provide customer support

Communication

Send transactional SMS/emails (order updates, delivery status)
Promotional communications (with your consent)
Respond to inquiries and feedback
Important service announcements

Business Operations

Improve our products and services
Personalize your shopping experience
Prevent fraud and enhance security
Conduct analytics and market research
Comply with legal obligations

Marketing (With Consent)

Send promotional offers and newsletters
Display personalized advertisements
Inform about new products and sales
Conduct customer surveys

Legal Basis for Processing

We process your information based on:

Consent: For marketing communications and optional services
Contract: To fulfill orders and provide services
Legal Obligations: To comply with Indian laws and regulations
Legitimate Interests: For fraud prevention and business improvement

Information Sharing and Disclosure

We share your information with:

Service Providers

Payment Partners: Razorpay, Paytm, PayU, banks for processing transactions
Logistics Partners: Courier companies for order delivery
Technology Partners: Cloud storage, email/SMS service providers
Analytics Partners: Google Analytics, Facebook Pixel (anonymized data)

Legal Requirements

We may disclose information when required by:

Court orders or legal proceedings
Government authorities under Indian law
Law enforcement agencies
To protect our legal rights

Business Transfers

In case of merger, acquisition, or sale of assets, your information may be transferred with appropriate safeguards.

With Your Consent

We may share information for other purposes with your explicit consent.

Data Security

We implement appropriate security measures including:

SSL encryption for data transmission
Secure servers with restricted access
Regular security audits and updates
PCI DSS compliance for payment processing
Limited employee access on need-to-know basis
Secure password requirements

However, no method of internet transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Data Retention

We retain your information for:

Order Information: 7 years (as per Indian tax laws)
Account Information: Until account deletion + 90 days
Marketing Preferences: Until you unsubscribe
Legal Records: As required by applicable laws

Your Rights

Under Indian law, you have the right to:

Access and Correction

Request access to your personal information
Correct inaccurate or incomplete data
Receive a copy of your data in a structured format

Withdrawal of Consent

Opt-out of marketing communications
Withdraw consent for data processing
Unsubscribe from newsletters

Deletion

Request deletion of your account
Request removal of specific personal information
Note: Some data may be retained for legal compliance

Grievance Officer

For privacy concerns, contact our Grievance Officer:

Name: Himanshu Bhardwaj

Email: himanshu.bhardwaj@qursors-and-acoustics.in
Phone/ WhatsApp: 918826692050
Address:

Qursors and Acoustics

Neelkanth Complex, Rajpur Road , Dehradun,

Uttarakhand, India

India

Response time: Within 48 hours of receipt

Children's Privacy

Our services are not intended for individuals under 18 years. We do not knowingly collect information from children. Parents/guardians may contact us to request deletion of any accidentally collected information.

Cookies Policy

We use cookies and similar technologies for:

Essential website functionality
Remembering your preferences
Analytics and performance monitoring
Personalized advertising

You can manage cookies through your browser settings. Disabling cookies may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.

International Data Transfers

Your information may be transferred to servers outside India for:

Cloud storage and processing
Analytics services
Payment processing

We ensure appropriate safeguards are in place for such transfers.

Updates to This Policy

We may update this policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be notified via email or website notification.