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Refund Policy

Last Updated: [15th August, 2025]

Effective From: [1st July, 2025]
 

Overview

At Qursors and Acoustics, customer satisfaction is our priority. This Refund Policy outlines the terms and conditions for returns, replacements, and refunds in compliance with the Consumer Protection Act, 2019 and other applicable Indian laws.
 

Return Window
 

General Products

  • 7 Days from delivery date for most products

  • 10 Days for products sold during special sales/festivals

  • No Returns on certain categories (mentioned below)
     

Electronics & Appliances

  • 7 Days replacement only for manufacturing defects

  • Brand warranty applicable after 7 days

  • Original packaging and accessories must be intact
     

Eligibility for Returns

To be eligible for a return, the item must be:

  • Unused and in original condition

  • In original packaging with all tags, labels, and accessories

  • Accompanied by original invoice/bill

  • Not in the non-returnable category
     

Non-Returnable Items

The following items cannot be returned:​​

  • Customized or personalized products

  • Digital products and gift cards

  • Perishable goods

  • Hazardous materials

  • Products marked as "non-returnable" on product page
     

Return Process
 

Step 1: Initiate Return

  • Login to your account on www.qursors-and-acoustics.in 

  • Go to "My Orders"

  • Select the item and click "Return/Replace"

  • Choose reason for return

  • Upload photos if required
     

Step 2: Quality Check Approval

  • Our team will review your request within 24-48 hours

  • You'll receive approval confirmation via SMS/Email

  • For certain products, video proof may be requested
     

Step 3: Pickup

  • Once approved, pickup will be scheduled within 2-3 business days

  • Our logistics partner will collect the item from your address

  • Ensure product is properly packaged for pickup
     

Step 4: Inspection

  • Returned items undergo quality inspection

  • Inspection completed within 2-3 business days of receipt

  • You'll be notified of inspection results
     

Step 5: Refund Processing

  • Upon successful inspection, refund is initiated

  • Refund timeline depends on original payment method
     

Refund Timelines
 

Prepaid Orders

  • UPI/Wallets: 1-3 business days

  • Net Banking: 3-5 business days

  • Credit Card: 5-7 business days

  • Debit Card: 5-7 business days

  • EMI: As per bank policy (usually 7-15 days)
     

Cash on Delivery (COD)

  • Bank Transfer: 7-10 business days after providing bank details

  • Store Credit: Instant (optional)

Note: Bank processing times may vary. Please check with your bank if refund is delayed.
 

Replacement Policy
 

When We Offer Replacement

  • Manufacturing defects

  • Wrong product delivered

  • Damaged during transit

  • Missing parts or accessories

  • Size/color variation from order
     

Replacement Process

  • Same as return process but select "Replace" option

  • Subject to product availability

  • If unavailable, full refund will be processed

  • No additional charges for replacement
     

Cancellation Policy
 

Before Shipping

  • Full refund for cancellations before shipping

  • Cancel from "My Orders" section

  • Instant cancellation confirmation
     

After Shipping

  • Cancellation not available after dispatch

  • Use return process after delivery

  • Shipping charges non-refundable
     

Partial Refunds

Partial refunds may be granted for:

  • Items returned after return window (depreciation applied)

  • Missing accessories (value deducted)

  • Minor damages not affecting functionality

  • Used products (case-by-case basis)
     

Exchange Policy​​

  • One-time exchange within 7 days

  • Subject to availability

  • Shipping charges may apply for exchanges
     

Damaged or Defective Products

For products received in damaged condition:

  • Report within 24 hours of delivery

  • Take clear photos/videos of:

    • Damaged product

    • Packaging condition

    • Shipping label

  • Contact us immediately via WhatsApp or email

  • Do not use the product
     

Seller Products

For marketplace/seller-fulfilled products:

  • Seller's return policy applies

  • Processing may take additional 2-3 days

  • Refunds processed after seller confirmation

  • Platform guarantee still applicable
     

Refund Disputes

If your refund is rejected or partially approved:

  • You'll receive detailed reason via email

  • Can appeal within 7 days with additional proof

  • Escalate to Grievance Officer if needed

  • Consumer forum rights remain intact
     

Special Cases
 

Gift Orders

  • Refund processed to original purchaser

  • Store credit option for gift recipient

  • Gift receipt required for returns
     

Bulk/B2B Orders

  • Separate B2B return policy applies

  • Extended return window (15 days)

  • Contact business support team
     

International Orders

  • No returns on international shipments

  • Warranty claims handled separately
     

Contact Us

For refund-related queries:

WhatsApp: +918826692050 (Preferred)
Email: himanshu.bhardwaj@qursors-and-acoustics.in
Phone: +918826692050
Hours: Monday-Saturday, 10:00 AM - 7:00 PM IST

Escalation Matrix:

  • Level 1: Customer Support Team

  • Level 2: Supervisor

  • Level 3: Grievance Officer
     

Important Notes

  • Original shipping charges are non-refundable

  • Free gifts must be returned with main product

  • Promotional discounts adjusted in refund amount

  • Cashback/rewards points reversed on returns

  • GST invoice cancellation handled automatically
     

Your Rights

Under the Consumer Protection Act, 2019, you have the right to:

  • Return defective products

  • Seek replacement for substandard goods

  • Full refund for unfulfilled orders

  • Approach consumer forums for disputes
     

Policy Updates

We reserve the right to update this policy. Changes effective immediately upon posting. Check this page regularly for updates.
 

Disclaimer: This policy is subject to the terms and conditions of use of qursors-and-acoustics.in and applicable Indian laws. In case of any disputes, courts in Dehradun shall have exclusive jurisdiction.

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